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FAQs

-Frequently Asked Questions-

Faq's are designed to give you that first opportunity to answer any questions you may have. Due to high call volumes it is best to email us with any questions or concerns.

How are Back Orders handled?

1) If an item shows back ordered, you can still order it but there will be a $5.00 non-refundable deposit. We are very regretful about this situation and ask for your understanding in this difficult time. In order for us to stay in business and except back orders this is necessary.

2) If an item is listed and then found to be on back order, we will send you an email and wait 72 hours for a reply to see if you want it back ordered. If there's no reply we will cancel the order for you.

3) Most stock quantities are shown in the shopping cart.

4) Feel free to email us to check the status of an item before you order if back orders are not acceptable to you.

Age requirements

You must be over 18 to purchase ammo and any related components or anything else required by law.

Shipping & Return Policies

Where do you ship to?

We currently only ship to the continental USA. Alaska & Hawaii please email or call us to check if an item is available to be shipped to you and the shipping cost.

I would like to return an unwanted item. What do I do?

For a more prompt exchange/refund, please keep your invoice and email us to obtain a return authorization number. 30 day return policy. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

-Return in original packaging -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation - Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge. -Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum. -All returns must be prepaid; No COD’s accepted All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department. For a prompt exchange/refund, return all merchandise to: Fulfillment Center Attn: RA# * 3059 Audrain Road 581 Vandalia, MO 63382 Has my order been shipped? All orders are recorded and tracked online. We have access to this information.

Can I stop a package that has been shipped?

If it was shipped USPS Post Office then NO If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.

I ordered the wrong item, and want to exchange it. What do I do?

For a more prompt exchange/refund, please keep your invoice and email us to obtain a return authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: -Return in original packaging -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation - Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.

-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum. -All returns must be prepaid; No COD’s accepted

If the merchandise you wish to receive is out of stock, it will be placed on back order.

All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at: info@outdoorsportsdepot.com If merchandise you receive is defective, email our customer service department for instructions. For a prompt exchange/refund, return all merchandise to: Fulfillment Center Attn: RA# * 3059 Audrain Road 581 Vandalia, MO 63382

I placed an order but was shipped the incorrect item. What do I do?

Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to us. This will be done at our discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Ship the incorrect item back to: Fulfillment Center Attn: RA# * 3059 Audrain Road 581 Vandalia, MO 63382 Make sure to: - Include a copy of the original packing slip - Note the Return Authorization number of the outside on the packaging* - Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

I received a package that was damaged in transit. What should I do?

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. We do not accept merchandise damaged in transit. All claims must be filed with the carrier.

My order appears to be lost in transit. What should I do?

Contact us and we will file a claim for the lost package. These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

I received a defective item. What should I do?

If the product is defective, then see manufacturer warranty list for return instructions.

I have not received my order and want to cancel it. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify us via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders shipped same-day. If the order has been shipped, you will need to follow the normal returns process, if the package is refused then a return freight charge will be added.

Do you issue Call Tags?

Call tags will not be issued for any reason. We will credit the end user for freight if the error is ours. In order to get reimbursed for return freight, you must include a receipt for the return freight when they ship the product back to us.

What is a return freight charge?

When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.

What is an address correction and why am I being charged for it?

Occasionally, we will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.

What is "New" condition?

All products must be in new, unopened condition if it is being returned. Examples of new, unopened products: - A piece of clothing that still has the tags attached and/or has not been worn - A shotgun that has not yet been pieced together - A tree stand that has not been assembled Examples of products that will be refused: - A boot with mud on it (has been worn outside) - A rifle scope that has been mounted to a firearm - A Leupold optic without the shrink-wrap around the original box - Any bubble-packed item that has been opened Refused items will be shipped directly you and will not be credited. You will also absorb the return freight costs to you.

How do I contact you with questions regarding customer service?

Due to high call volume it is best to email your questions. You may also call if email is not an option: 616-897-8636 to Email: info@outdoorsportsdepot.com

Do you accept returns on loaded ammunition?

No - due to safety concerns, we do not accept returns on loaded ammunition.

Please note: We strongly base our business on honesty, integrity and respect. Your satisfaction is of the utmost importance to us.

We make every effort to make our site accurate in descriptions and prices. However in the event of a mistake we reserve the right to correct that mistake before processing an order and you will be notified as such. You will also have a chance to cancel your order if so desired. We apologize for any mistakes if this happens and we encourage you to contact us if you find any mistakes.

Automatic Knives / Switch Blades

Automatic knives can only be sold to Military and Law Enforcement and cannot be sold to the general public. Please indicate in the comments section of your order that you qualify under the following criteria.

18 USC 1716 (G) (2) (1-4) provides this summary: Switchblade knives can be shipped to civilian and armed forces supply or procurement officers and employees of the Federal government ordering or procuring or purchasing such knives in connection with activities in the in the Federal government; to supply or procurement officers in the National Guard, the Air National Guard or militia of the state or territory of the District of Columbia ordering, procuring or purchasing such knives in the connection with the activities of such organizations; to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any state or territory of any county, city or other political subdivision of a state or territory ordering, procuring or purchasing such knives in connection with the activities of such government. 15 USC 1244 provides in summary: Knives can be shipped by common carrier, that sale, transportation or distribution, possession or introduction into interstate commerce of switchblade knives is authorized if it is pursuant to a contract with the armed forces or any member or employee thereof acting in the performance of his or her duty may possess switchblade knives and may have them shipped to him and sold to him or her. The possession and transportation upon his or her person of a switchblade knife or a blade 3 inches or lass is authorized to any handicapped individual who has the use of one arm.